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PTme is an online marketplace application which aims to help service providers in the fitness and allied health industry and customers find each other. Our goal is to assist customers in sourcing a service provider they can trust and assisting service providers in sourcing customers.

These terms and conditions (Terms) are entered into between PTme Group Pty Ltd ACN 631 638 161 (we, us or our) and you, together the Parties and each a Party. These Terms include our privacy policy.

We provide a platform where service providers who wish to provide services (Service Providers) and customers looking to engage a service provider to provide a service (Customers) can connect and transact (Platform). The Platform is available on our website, our mobile application and may also be available via other channels or addresses.

In these Terms, you means (as applicable) (1) the person or entity registered with us as either a Customer or Service Provider; or (2) the individual accessing or using the Platform, including as a Customer or Service Provider or an authorised user of a Customer or Service Provider.

If you are using the Platform on behalf of your employer or a business entity, you, in your individual capacity, represent and warrant that you are authorised to act on behalf of your employer or the business entity and to bind the entity and the entity’s personnel to these Terms.


You accept these Terms by checking the box on the Platform indicating your acceptance.

You must be over 16 years old to use the Platform. If you are under 18 years old, you represent and warrant that you have permission from your parent or legal guardian to access and use the Platform, and they have accepted these Terms on your behalf.

If you are a parent or legal guardian allowing a minor to access and/or use the Platform, you agree to: (1) supervise the minor’s use of the Platform, (2) assume all risks associated with, and liabilities resulting from, the minor’s use of the Platform, (3) ensure that the content on the Platform is suitable for the minor, (4) ensure all information submitted to us by the minor is accurate and (5) provide the consents, representations and warranties contained in these Terms on the minor’s behalf.

We may amend these Terms at any time, by providing written notice to you. By continuing to use the Platform after the notice or 30 days after notification (whichever date is earlier), you agree to the amended terms. If you do not agree to the amendment, you may terminate these Terms in accordance with the “Termination” clause.

If you access or download our mobile application from (1) the Apple App Store, you agree to any Usage Rules set forth in the App Store Terms of Service; or (2) the Google Play Store, you agree to the Android, Google Inc. Terms and Conditions including the Google Apps Terms of Service, as they may be updated or amended, from time to time.

Platform summary

The Platform is a marketplace where Customers and Service Providers can find each other, and buy and sell goods and/or services online. We provide the Platform to users (including hosting and maintaining the Platform), assist Customers and Service Providers to form contracts for the supply of goods and/or services and process payments between Customers and Service Providers, and provide promotional opportunities for Service Providers (together the PTme Services). You understand and agree that we only make available the PTme Services. We are not party to any agreement entered into between a Customer and a Service Provider and we have no control over the conduct of Service Providers, Customers or any other users of the Platform, or the goods and/or services which the Service Providers may provide.

A Service Provider wanting to provide goods and/or services creates an account on the Platform and posts an accurate and complete description of the goods and/or services they can provide including details such as their qualifications, licences, previous experience, location, opening hours and their availability for bookings where applicable (Service Provider Profile). A Service Provider Profile may also include an ecommerce page through which the Service Provider may advertise and sell their goods (Service Provider Ecommerce Page). A Service Provider Ecommerce Page must be populated by the Service Provider with images and descriptions of the goods for sale, including shipping, prices and GST details. By creating a Service Provider Profile and/or a Service Provider Ecommerce Page, the Service Provider confirms that it is legally entitled to and capable of supplying the goods and/or services described in that Service Provider Profile and/or a Service Provider Ecommerce Page. Service Providers must include all additional terms and conditions relating to their goods and/or services in their Service Provider Profile and/or Service Provider Ecommerce Page (including, without limitation, any warranty information), or must clearly state that there are additional terms and conditions and where these can be accessed.

A Customer wanting to buy goods and/or services may use the Platform to view, search and browse matched Service Provider Profiles, Service Provider Ecommerce Page, the goods and services they offer and make general enquiries with us.

A Customer may submit a request for good and/or services by:

(a)     booking an appointment through the Platform where available (Booking); or

(b)     purchasing a good or service through a Service Provider Ecommerce Page (Purchase).

At the time of making a Booking, as a Customer you may be shown an estimate of the private health insurance HI-CAPS rebate expected for your Booking. We do not make any guarantees in relation to this estimate, it is solely an estimate based on the available information and is subject to change based on a number of factors, including the actual length of a Booking and the services and any products provided during a Booking.

After making a Booking the Customer will receive an automated email verification from us for that Booking with the details of the Booking. For any Purchase, the Customer may receive an email or text message directly from the Service Provider regarding that Purchase.

By sending a Booking Request or making a Purchase, a Customer is accepting the additional terms and conditions of the relevant Service Provider.

Promotional Opportunities

As a Service Provider you may also choose to purchase promotional opportunities, such as a feature in our email marketing or placement on our home page (Promotional Opportunity). Promotional Opportunities are subject to the fees and the terms and conditions as set out in any Promotional Opportunity offer and displayed on the Platform or otherwise communicated to you. Payment for any Promotional Opportunity must be made in advance. We do not make any representations, warranties or guarantees that any Promotional Opportunity will be fit for any particular purpose, will achieve any specified result, or will provide any benefit. In the event of any conflict between any Promotional Opportunity terms and conditions and these Terms, the Promotional Opportunity terms and conditions will prevail.


We may contact you via the Platform using in-Account notifications, or via off-Platform communication channels, such as text message or email.

Customers and Service Providers can communicate privately using our enquiry form or offline using the contact details displayed on the Service Provider Profile or as included in any enquiry form or Booking. Customers and Service Providers must not use the contact details to organise the provision of the goods and/or services off the Platform.


A Service Provider must register on the Platform and create an account (Account) to access the Platform’s Service Provider features.

A Customer must create an Account on the Platform to request goods and/or services described in a Service Provider Profile or on a Service Provider Ecommerce Page.

You may only have 1 Account as a Service Provider and 1 Account as a Customer on the Platform.

You agree to provide accurate, current and complete information during the registration process and regularly update such information to keep it accurate, current and complete.

Your Account is personal and you must not transfer it to others, except with our written permission. If a legal entity such as a company has created an account, you, the legal entity, are the Account owner, and regardless of any change in any contact details, you will remain responsible for your Account as set out in these Terms. If you wish to change the Account owner, you must provide us with a written request to transfer the ownership of the Account to the incoming party, which must also include the incoming party’s written consent to take over full responsibility for the Account.

You are responsible for keeping your Account details and your username and password confidential and you will be liable for all activity on your Account, including purchases made using your Account details. You agree to immediately notify us of any unauthorised use of your Account.

If you are a Customer, you must provide basic information when registering for an Account including your name, email address, telephone number and you must choose a password. If you wish to process your private health insurance HI-CAPS rebates for any goods and/or services Booked through the Platform you must also provide us with your private health insurance number.

If you are a Service Provider, we will review your request for an Account before approving the request. We may request additional information, your business entity details, and any relevant qualification details, licence details or evidence of insurances. If you do not provide us with information we reasonably request, we may refuse to create an Account for you. If you provide us with any information which indicates you are not a fit and proper person to be provided with an Account, we may refuse to provide you with an Account, in our sole discretion.

We may make access to and use of certain parts of the Platform subject to conditions or requirements, including cancellation history, quality of the services, or threshold of reviews.


Customers: It is free for a Customer to register an Account on the Platform.

Payment for Bookings: As a Customer, you agree to pay all relevant upfront fees set out as the Booking Fee to hold a Booking, where applicable (Booking Fee). As a Customer, you agree the Booking Fee may be adjusted, in accordance with any additional Service Provider terms and conditions made known to you, on completion of the Booking (Final Fee). Payment of any Booking Fee may be processed through the Platform at the time of Booking. The Final Fee may be processed via the Platform after the Booking has been marked as completed by the Service Provider, or directly by the Service Provider after the Booking is completed, or as otherwise set out in the Service Provider’s additional terms and conditions. When you pay the Final Fee through the Platform, your private health insurance HI-CAPS rebate will be deducted from the Final Fee before you make payment of the Final Fee.

Our service fee: In consideration for providing the Platform and the HI-CAPS rebate functionality, for any payments processed through the Platform, we will deduct service fees (including any third party payment processing fees) as set out on the Platform (Service Fee). To the extent permitted by law, our Service Fee is non-refundable, includes the payment processing fee and will be included in the total Booking Fee or any Final Fee processed through the Platform.

Payment to the Service Provider: Upon receipt of the Booking Fee from the Customer through the Platform, we will hold the Booking Fee on behalf of the Service Provider until such time as the Booking Fee is paid to the Service Provider, refunded to the Customer (if the Customer is entitled to a refund in accordance with these Terms) or paid to us as our Service Fee. We will pay the Booking Fee to the Service Provider on a weekly basis, minus our Service Fee, for all Bookings that have taken place in the previous week (unless any refunds have been issued).

Limited payment collection agent: If you are a Service Provider, you appoint us as your limited payment collection agent solely for the purpose of receiving and holding the Booking Fee from the relevant Customer. You agree that we will not be required to pay you any amount until we have received the Booking Fee from the relevant Customer, that we will deduct our Service Fee from any Booking Fee we receive and that we may grant refunds to Customers in accordance with these Terms.

Payment through a Service Provider Ecommerce Page: As a Customer, where you make a Purchase through a Service Provider Ecommerce Page you are paying the Service Provider directly. We are not involved in this transaction and while a processing fee may be applied by the third party payment processor, we will not deduct a Service Fee.

Payment methods: We provide a number of payment methods on the Platform, including our third party payment processor, for Booking Fees, currently Stripe and the third party payment processor Assembly Payments for Purchases made on Service Provider Ecommerce Pages. The payment method you choose may be subject to additional terms and conditions imposed by the applicable third party payment processor. By making payment through a third party payment processor, if applicable you accept the applicable terms and conditions.

Promotional discount codes: We may from time to time issue promotional discount codes for the Platform. To claim the discount, you must enter the promotional discount code at the time of submitting your Booking through the Platform. The conditions of use relating to promotional discount codes will be specified on the Platform at the time they are issued.

Payments are final: In the absence of fraud or mistake, all payments made are final. If you make a payment by debit card or credit card, you warrant that the information you provide to us is true and complete, that you are authorised to use the debit card or credit card to make the payment, that your payment will be honoured by your card issuer, and that you will maintain sufficient funds in your account to cover the payment.

Payment for Service Provider Subscriptions

As a Service Provider you must subscribe to a subscription to access the Service Provider features on the Platform (Subscription). To benefit from your Subscription, you must pay any applicable subscription fee for your chosen Subscription tier as set out on the Platform (Subscription Fee).

To the extent permitted by law, the Subscription Fee is non-refundable and non-cancellable once paid.

The Subscription Fee will be charged upfront on a monthly basis on the calendar day corresponding to when you accepted these Terms and created your Account (Payment Date). In some cases, your Payment Date may change, for example, if payment is unable to be processed or if your Subscription began on a day not contained in a given month.

Subscriptions automatically continue until cancelled in accordance with the Subscription cancellation clause below.

We may modify our Subscription tiers and the Subscription Fees from time to time. Any price changes will apply to you no earlier than 30 days following notice to you. The notice may be provided at any time via email or via notification to your Account. If you do not agree to the price change, you may cancel your Subscription in accordance with the cancellation clause below.

Upgrading or downgrading your Subscription

You may upgrade or downgrade your Subscription to another tier at any time in the Account page (or similar) or by sending us an email. The payment method linked to your Account will automatically be charged the Subscription Fee for your new Subscription tier on the Payment Date on which the upgrade or downgrade becomes effective.

The upgrade or downgrade will apply to the next month if you upgrade or downgrade your Subscription at least 10 business days before the next Payment Date.

If you upgrade or downgrade less than 10 business days before the next Payment Date, the upgrade or downgrade will become effective for the following month.

If your need to upgrade is urgent, please send us an email and we may upgrade your Subscription prior to the Payment Date on which the upgrade was due to become effective. We may organise for the payment method linked to your Account to be charged the pro-rata Subscription Fee for your new Subscription tier.

Cancelling Service Provider Subscriptions

You may cancel your Subscription using the ‘cancel Account’ (or similar) functionality in the Account page section of your Account settings.

The cancellation will apply to the next month if you cancel your Subscription at least 10 business days before the next Payment Date.

If you cancel your Subscription less than 10 business days before the next Payment Date, you will be charged the Subscription Fee on the next Payment Date and the cancellation will become effective for the following month.

Failure to pay: If any payment has not been made in accordance with this clause, we may (at our absolute discretion) (1) immediately cease providing the PTme Services, and recover, as a debt due and immediately payable from you, our additional costs of doing so; and/or (2) charge interest at a rate equal to the Reserve Bank of Australia’s cash rate, from time to time, plus 5% per annum, calculated daily and compounding monthly, on any such amounts unpaid after the due date for payment in accordance with this clause.

Refunds and cancellation policy for goods and services

Replacement, Repair, Resupply or Refund: The replacement, repair, resupply or refund of any goods and/or services ordered, or any disputes relating to any goods and/or services ordered on the Platform, is a matter between the relevant Customer and Service Provider. The Customer or Service Provider may only contact us for assistance where the dispute relates to the processing of the payment of any fee via the Platform.

Cancellation: You agree the cancellation policy for any goods and/or services ordered on the Platform is in accordance with the cancellation policy for that Service Provider, including any listed cancellation fees set out on the Platform. We do not have the authority to cancel Purchases.

We will only cancel a Booking where we are directed to do so by the Service Provider or Customer and the cancellation is permitted by the cancellation policy for that Service Provider. We will also process any applicable refunds for any amounts we hold which are due to be returned to the Customer on cancellation, in accordance with the cancellation policy of that Service Provider. Where the Customer cancels, and there is a cancellation fee (eg. a 10% fee) included in the Service Provider’s cancellation policy and clearly advertised on the Platform at the time of the Booking, this may be withheld from any amount refunded by us to the Customer.


Customers may rate and review their experience with the Service Provider on the Platform, including the goods and/or services (each a Review).

Reviews of Service Providers can be viewed by a Customer on the Service Provider’s Profile and/or a Service Provider’s Ecommerce Page. All Reviews will remain viewable on the Service Provider Profile until the relevant Service Provider Profile Account is removed or terminated.

You agree to provide true, fair and accurate information in your Review. If we consider that the Review is untrue, unfair, inaccurate, offensive or inappropriate, we may delete the Review or ban you from posting the Review. We do not undertake to review each Review. To the maximum extent permitted by law, we are not responsible for the content of any Reviews.

You can write a Review about a Service Provider if you have had an experience with that Service Provider, which means that (1) you have engaged the Service Provider through the Platform; or (2) you can otherwise document your interaction with the Partner in relation to the Platform, including via correspondence (collectively referred to as a Customer Experience).

You may not write a Review about a Service Provider you have previously owned, currently own, or which an immediate family member currently owns, or if you are an executive or employee of that Service Provider, or work for the Service Provider. Similarly, you may not write a Review about a direct competitor to the Service Provider you own, are employed by or work for.

Your Customer Experience must have occurred in the 12 months prior to you writing a Review.

You may only write about your own Customer Experience. You are not permitted to write a Review about somebody else’s Customer Experience, such as that of a family member or friend.

You are encouraged to be specific and factual in your Reviews. If you have been offered an incentive to write a Review, you should include information about this in your Review. Incentives include being offered a gift, reward, discount or advantage for writing a Review about that Service Provider or Customer on the Platform.


We may allow you to (1) post, upload, publish, send or receive relevant content and information, including in Service Provider Profiles, Service Provider Ecommerce Pages, within enquiry forms and Reviews (User Content) on or through our Platform; and/or (2) access, view and download User Content and the content and information we make available on the Platform (PTme Content and together with User Content, Content).

Unless otherwise indicated, we own or licence all rights, title and interest (including Intellectual Property Rights) in our Platform and all of the PTme Content. Your use of our Platform and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Platform or the Content.

You must not, without the prior written consent of ourselves or the owner of the Content (as applicable) or except as expressly permitted by these Terms, (1) copy in whole or in part, any Content; (2) sell any Content to any third party; (3) reproduce, reverse engineer, retransmit, distribute, disseminate, publish, broadcast or circulate any Content designated as paid, exclusive or non-shareable content; or (4) breach any Intellectual Property Rights connected with our Platform, including by altering or modifying any of the Content, cause any of the Content to be framed or embedded in another website, or create derivative works from the Content.

Subject to your compliance with these Terms, we grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to download and use our Platform on your device(s) and access and view any Content, in accordance with these Terms.  All other uses are prohibited without our prior written consent.

You grant us a non-exclusive, perpetual, irrevocable, worldwide, royalty free, sublicensable and transferable right and licence to use, view, distribute, communicate, copy, store, modify and exploit in any manner the User Content to provide the Platform and promote the Platform in any media or promotional material.

You agree that you are solely responsible for all User Content that you make available on or through our Platform.  You represent and warrant that (1) you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content as contemplated by these Terms; and (2) neither the User Content nor the posting, uploading, publication, sending or receiving  of the User Content or our use of the User Content on, through or by means of our Platform will infringe, misappropriate or violate a third party’s Intellectual Property Rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

Despite anything to the contrary, to the maximum extent permitted by law, you agree to indemnify us and hold us harmless from and against all Liabilities, howsoever arising, suffered or incurred by us and arising from or in connection with any claim that any Liability we incur as a result of the User Content you make available on or through the Platform, including as a result of an Intellectual Property Breach.

The Content is not comprehensive and is for general information purposes only.  It does not take into account your specific needs, objectives or circumstances, and is not advice.  While we use reasonable attempts to ensure the accuracy and completeness of the PTme Content, to the extent permitted by law, we make no representation or warranty regarding the Content. The Content is subject to change without notice. We do not undertake to keep our Platform up-to-date and we are not liable if any Content is inaccurate or out-of-date.


You represent, warrant and agree that:

(a)           you will not use our Platform, including the PTme Content, in any way that competes with our business;

(b)          there are no legal restrictions preventing you from entering into these Terms; 

(c)           all information and documentation that you provide to us in connection with these Terms is true, correct and complete;  

(d)          you have not relied on any representations or warranties made by us in relation to the Platform (including as to whether the Platform is or will be fit or suitable for your particular purposes), unless expressly stipulated in these Terms;

(e)          you will be responsible for the use of any part of the Platform, and you must ensure that no person uses any part of the Platform: (1) to break any law or infringe any person’s rights (including Intellectual Property Rights) (2) to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted; or (3) in any way that damages, interferes with or interrupts the supply of the Platform;

(f)           where you are a Service Provider, you are responsible for complying with all laws, rules and regulations which apply to providing the goods and/or services in your Service Provider Profile or Service Provider Ecommerce Page;

(g)           where you are a Service Provider, you are appropriately qualified, and have any required skills, knowledge or training, to provide the goods and/or services; and

(h)          where you are a Service Provider, you are solely responsible for determining the type, timing, manner and means, methods or processes of providing your goods and/or services, the price you charge for goods. You are not our employee and are not entitled to any employment benefits. We do not supervise, direct or control any of the goods and/or services you offer. We do not set your fees, work hours, your schedule or your location. We do not provide you with training, equipment or tools or any materials to provide your goods and/or services. You are responsible for any taxes payable on any fee you receive for your goods and/or services.

Australian Consumer Law

Certain legislation, including the Australian Consumer Law (ACL) in the Competition and Consumer Act 2010 (Cth), and similar consumer protection laws and regulations, may confer you with rights, warranties, guarantees and remedies relating to the provision of the Platform by us to you which cannot be excluded, restricted or modified (Statutory Rights).

If the ACL applies to you as a consumer, nothing in these Terms excludes your Statutory Rights as a consumer under the ACL. You agree that our Liability for the Platform provided to an entity defined as a consumer under the ACL is governed solely by the ACL and these Terms. 

Subject to your Statutory Rights, we exclude all express and implied warranties, and all material, work and services (including the Platform) are provided to you without warranties of any kind, either express or implied, whether in statute, at law or on any other basis.

As a Customer, the goods and services provided by a Service Provider may also confer on you certain rights under the ACL.

This clause will survive the termination or expiry of these Terms.

Exclusions to liability

Despite anything to the contrary, to the maximum extent permitted by law, we will not be liable for, and you waive and release us from and against, any Liability caused or contributed to by, arising from or connected with: 

(a)           your or your authorised user’s acts or omissions;  

(b)          any use or application of the PTme Services by a person or entity other than you, or other than as reasonably contemplated by these Terms;  

(c)           any aspect of the Customer and Service Provider interaction, including the goods and/or services offered by the Service Provider, the description of the goods and/or services requested or offered, any advice provided, the performance of services, or supply and delivery of goods by the Service Provider;

(d)          any works, services, goods, materials or items which do not form part of the PTme Services (as expressed in these Terms), or which have not been provided by us; 

(e)          any third parties or any goods and services provided by third parties, including the HI-CAPS rebate, Customers, end users, suppliers or other subcontractors which the provision of the Platform may be contingent on, or impacted by;

(f)           the PTme Services being unavailable, or any delay in us providing the PTme Services to you, for whatever reason; and/or

(g)           any event outside of our reasonable control.

This clause will survive the termination or expiry of these Terms.

Limitations on liability

Despite anything to the contrary, to the maximum extent permitted by law: 

(a)           we will not be liable for Consequential Loss;

(b)          each Party’s liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the acts or omissions of the other Party (or any of that Party’s personnel or authorised users); and

(c)           our aggregate liability for any Liability arising from or in connection with these Terms will be limited to us resupplying the PTme Services to you or, in our sole discretion, to us repaying you the amount of the Subscription Fee, paid by you to us in respect of the supply of the PTme Services to which the Liability relates, or where there is no Subscription Fee paid, $100. 

This clause will survive the termination or expiry of these Terms.


We may terminate these Terms at any time by giving 30 days’ written notice to you (Termination for Convenience).

We may suspend your Account or terminate these Terms immediately upon written notice to you, if:

(a)           you or any of your authorised users breach any provision of these Terms and that breach has not been remedied within 10 business days of being notified by us;

(b)          as a Service Provider you repeatedly receive reviews below 3 stars;

(c)           there is any reason outside our control which has the effect of compromising our ability to provide the PTme Services; or

(d)          you are unable to pay your debts as they fall due.

Your Account and these Terms may be terminated by you at any time, using the ‘cancel Account’ functionality (or similar) in your in the Account page section of your Account settings. If:

(a)           you are a Customer these Terms and your Account will immediately terminate; and

(b)          you are a Service Provider, your Account and these Terms will terminate in accordance with the “Cancelling Service Provider Subscriptions” clause within the “Payment” section above.

Upon expiry or termination of these Terms:

(c)           we will remove your access to the Platform;

(d)          we will immediately cease providing the PTme Services to you;

(e)          you agree that other than where termination is due to our Termination for Convenience any payments made by you to us are not refundable to you ;

(f)           where you are a Customer we will cancel any existing Bookings and you will lose any Booking Fees and other amounts paid other than where termination is due to our Termination for Convenience. Where you are a Service Provider, we will cancel any existing Bookings and refund the relevant Customers if applicable; and

(g)           where we terminate the Terms for any reason other than a Termination for Convenience, you also agree to pay us our additional costs arising from, or in connection with, such termination.

Termination of these Terms will not affect any rights or liabilities that a Party has accrued under it. 

This clause will survive the termination or expiry of these Terms.

Service Provider insurance

As a Service Provider, we may request that you provide evidence of your insurance. Where we do so, we are not confirming that the insurance you have is sufficient or suitable for the goods and/or services you choose to provide to Customers. If we do not ask you to provide evidence of insurance this does not indicate that we believe you do not require insurance. You acknowledge and agree it is your responsibility to make your own investigations and receive professional advice on the insurance you require.

Notice regarding Apple

To the extent that you are using or accessing our Platform on an iOS device, you further acknowledge and agree to the terms of this clause. You acknowledge that these Terms are between you and us only, not with Apple Inc. (Apple), and Apple is not responsible for the Platform and any content available on the Platform.

Apple has no obligation to furnish you with any maintenance and support services with respect to our Platform.

If our mobile application fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the mobile application to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the mobile application and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be our responsibility.

Apple is not responsible for addressing any claims by you or any third party relating to our mobile application or your use of our mobile application, including but not limited to (1) product liability claims; (2) any claim that our mobile application fails to conform to any applicable legal or regulatory requirement; and (3) claims arising under consumer protection or similar legislation.

Apple is not responsible for the investigation, defence, settlement and discharge of any third-party claim that our mobile application infringes that third party’s intellectual property rights.

You agree to comply with any applicable third-party terms when using our mobile application, including any Usage Rules set forth in the Apple App Store Agreement of Service.

Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of these Terms.

You hereby represent and warrant that (1) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (2) you are not listed on any U.S. Government list of prohibited or restricted parties.


Assignment: You must not assign or deal with the whole or any part of your rights or obligations under these Terms without our prior written consent.

Disputes:  In relation to a dispute, controversy or claim arising from, or in connection with, these Terms (including any question regarding its existence, validity or termination) (Dispute) between a Customer and us, or a Service Provider and us, a Party may not commence court proceedings relating to a Dispute without first meeting with a senior representative of the other Party to seek (in good faith) to resolve the Dispute. If the Parties cannot agree how to resolve the Dispute at that initial meeting, either Party may refer the matter to a mediator. If the Parties cannot agree on who the mediator should be, either Party may ask the Law Institute of Victoria to appoint a mediator. The mediator will decide the time, place and rules for mediation. The Parties agree to attend the mediation in good faith, to seek to resolve the Dispute. The costs of the mediation will be shared equally between the Parties. Nothing in this clause will operate to prevent a Party from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction.

Force Majeure: We will not be liable for any delay or failure to perform our obligations under these Terms if such delay is due to any circumstance beyond our reasonable control.

Governing law: These Terms governed by the laws of Victoria.  Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in Victoria and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts. 

Notices: Any notice given under these Terms must be in writing addressed to us at the address at the end of these Terms or to you at the address in your Account. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.

Relationship of Parties: These Terms are not intended to create a partnership, joint venture, employment or agency relationship except to the extent set out in the Payment clause as limited payment collection agent) between the Parties.

Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.


Consequential Loss includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

Intellectual Property means any domain names, know-how, inventions, processes, trade secrets or confidential information; or circuit layouts, software, computer programs, databases or source codes, including any application, or right to apply, for registration of, and any improvements, enhancements or modifications of, the foregoing.

Intellectual Property Rights means for the duration of the rights in any part of the world, any industrial or intellectual property rights, whether registrable or not, including in respect of Intellectual Property.

Intellectual Property Breach means any breach by you of any of our Intellectual Property Rights (or any breaches of third party rights including any Intellectual Property Rights of third parties).

Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or a party to these Terms or otherwise.


For any questions or notices, please contact us at:

PTme Group Pty Ltd ACN 631 638 161


Last update: 06 August 2019

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